How to Buy

You can buy items directly from andybaxterbass.com from the comfort of your own home. If you are happy to buy over the internet, we will send you as much information about the bass/guitar/amplifier you're interested in as possible. If you require more high-resolution photos, please don't hesitate to ask.

You can always make an appointment with Andy at his Leeds Showroom (by Appointment) to try some basses/guitars/amps out first. We will consider a part exchange if it makes your desired bass a little easier to afford.

Payment Options

UK & International Customers

Credit/Debit Card
Cash
Certified check/bank check
Bank transfer
PayPal
Payment by instalments

Deposits / Instalments

Deposits - A 10% non-refundable deposit will hold any guitar for 14 days. If a customer changes their mind the deposit is witheld and becomes store credit.

Instalments - A minimum 20% non-refundable deposit starts the process. The maximum period to pay in full is 3 months. Payments are to be made on the dates agreed. If the customer fails to make a payment on the agreed date, Andy Baxter Bass & Guitars has the right to withold the deposit. If the customer pulls out of an agreed deal the deposit is witheld. Andy Baxter Bass & Guitars has the right to withdraw from any agreement and re-list the item if payments are not made on the agreed dates. With deposit / instalment agreements all sales are final, no returns, no refunds, and no exceptions. If a deposit is witheld it becomes store credit. The good are not released until payment has been made in full.

VAT/Duty/Customs Charges

For overseas customer, VAT/duty & customs charges are payable by consignee upon receipt of goods. We are not responsible for VAT, duty or customs charges for overseas purchases.

Shipping

Shipping costs are in addition to the cost of your guitars or merchandise (unless otherwise stated) If you prefer, you can arrange to ship via your own preferred courier. Shipping charges paid by Andy Baxter Bass are non-refundable.

Warranty & Returns

Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions. All used instruments come with 3 months warranty. Used amplification comes with 30 days warranty. Our warranty period starts the day the goods are purchased (in-store) or delivered. If an items needs repair or modification during the warranty period it must be returned to our workshop for the work to be carried out. Any work done by a third party voids the warranty. All new items come with the manufacturer's warranty.

For Distance (online & Mail Order) Selling:

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor-made/personalised goods.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund less shipping will be issued within 48 hours.

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

For dealers:

All dealers will be charged a 5% restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable.

Used basses, guitars and amplifiers come with a 30-day warranty.